Fortune’s Change the World 2015 List includes AKFED’s Roshan

Who Are the Top Companies Changing the World?

Innovation => Quite Revolution => Conscious Capitalism => Impact Investing => Shared Value => Social Good

Each year, Fortune ranks the world’s top companies and executives.  This year, Fortune published its first ever Change the World list featuring companies doing well by doing good.

51 Companies from 6 continents …

In this 2015 list of Change the World – CVS, Cisco, MasterCard, SABMiller, Nike, Google — and 45 other companies that are doing well by doing good are featured including the AKFED company Roshan.

Vodaphone and Safari tied for the number one spot. Google came in second, followed by Toyota and Walmart.

Fortune Change the World 2015 - 21-Roshan

#21 – Roshan Telecom

During the 2009 elections in Afghanistan, Taliban insurgents trained their weapons on a new target: cellphone towers belonging to Roshan, the country’s largest telecommunications provider.

Eighteen towers worth $14 million were bombed — and still Roshan refused to pay the extortion money that would have protected them from such acts.

Perhaps no other company on this list operates under such stress, and yet Roshan has become a foundational cornerstone for a new, developing Afghanistan.

Founded by the Aga Khan Development Network in 2003, Roshan has given 6 million Afghans cellular service; previously many had to cross the Pakistani border for phone access.

The company has plowed more than $600 million back into the country’s infrastructure, with telemedicine projects, schools, and soup kitchens as part of Roshan’s network of compassion.

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For Fortune’s first “Change the World” list, we’ve found 51 companies that have made a sizable impact on major global social or environmental problems as part of their competitive strategy. This list is not meant to be a ranking of the overall “goodness” of companies or of their “social responsibility.” Big corporations are complex operations that affect the world in myriad ways. The goal here is simply to shine a spotlight on instances where companies are doing good as part of their profit-making strategy, and to shed new light on the power of capitalism to improve the human condition.

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<strong>The Fortune Change the World List: # 21 Roshan </strong><br /> <strong> Highlighting top companies that create impact through the power of capitalism</strong>
The Fortune Change the World List: # 21 Roshan
Highlighting top companies that create impact through the power of capitalism

To assemble our list, the editors of Fortune and FSG, a nonprofit social-impact consulting firm, reached out to dozens of business, academic, and nonprofit experts around the world, asking for their recommendations.

Fortune and a joint team from FSG and the Shared Value Initiative then vetted more than 200 nominees.
In our evaluation, we considered four criteria:

  1. the degree of business innovation involved,
  2. the measurable impact at scale on an important social challenge,
  3. the contribution of the shared-value activities to the company’s profitability and competitive advantage, and
  4. the significance of the shared value effort to the overall business.

A team of journalists from Fortune then further vetted each of the nominees and reported on their impact. The final list of 51 was selected and ranked by the editors of Fortune based on the magazine’s own reporting and by the analysis provided.

About Roshan

Roshan (Telecom Development Company Afghanistan Ltd) winner of several  awards in Business Ethics and Corporate Social Responsibility (CSR), is Afghanistan’s leading total communications provider with over six million active subscribers and a network that covers over 240 cities and towns in all of the country’s 34 provinces.

Since inception in 2003, we have invested approximately $600 million in Afghanistan. To date, we are the country’s single largest investor and the largest taxpayer, contributing approximately 5% of the Afghan government’s overall domestic revenue. In addition, Roshan directly employs more than 1,100 people, of which, 19% are women, and provides indirect employment to more than 30,000 people. We are committed to providing training and developing opportunities to each and every employee, helping to cultivate the next generation of Afghan leaders and skilled employees.

Since beginning operations, Roshan has focused on providing the best in customer service and overall customer experience.  Roshan was the first to open a 24/7 customer care center, open centers outside of Kabul to better serve its customers, and also the first to introduce an IVR system.

In addition, Roshan is the first company to have attained ISO-9001:2008 certification. The certification is the highest quality management recognized by the International Organization for Standardization (ISO). According to Roshan’s Chief Executive Officer Karim Khoja, “Roshan’s Customer Service Program owes its success to an unwavering dedication to quality and reliability—values that make Roshan’s Customer Service Program the best in Afghanistan and able to compete on a global scale.”

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